How to switch to iSupplyEnergy
Switching to iSupplyEnergy is quick and simple.
How to get a quote:
1. Go to get a quote
2. Enter your postcode and click Go
3. Select your address from the drop-down list
4. Select the fuel type
5. Tell us about your energy usage;
If you know your energy usage, select I know my usage. Input how much you’re spending by selecting £ or your kilowatt hour by selecting kWh in the box labelled Amount.
If you don’t know your energy usage, select I don’t know my usage and click the number of bedrooms in your home. If you choose this option, the quote given will be an estimation of your usage.
6. Click Get a Quote
7. Based on the information you’ve provided with us you will now see the tariffs that are available to you. From here you can select an energy plan.
How to buy online:
Once you’ve chosen the tariff you want to buy click Select This tariff.
Step 1: Fill in your details and click Next
Step 2: Complete your Direct Debit details and click Next
Step 3: Check the details you have entered on the confirmation screen and amend any details by clicking the back button. Once you’re happy to go ahead with the switch click Confirm
Step 4: You’ve successfully submitted your switch application. You can download and view your tariff terms and conditions. We’ll keep you up to date via email on the progress of your switch
What happens after you switch
Confirmation of your application – After you’ve confirmed you want to go ahead with the switch, you’ll receive an email from us to let you know we’ve got your application.
Activate your online account - Following confirmation of your request to switch we’ll send you an email asking you to activate your online account. Once you’ve done this, we will start the switching process with your previous supplier.
Cooling-off period – You have a 14-day cooling off period to change your mind from the date you activate your online account. Use this time to check that you’re happy with the tariff you’ve selected. You can do this by logging into your online account and viewing your important documents such as Your Energy Plan.
If you’ve changed your mind you can let us know by sending a message via your online account or calling 01202 812 161. You will then be able to cancel your application with no penalty or fees. The cooling off period is fully explained in General Conditions.
Access to online account – Now that you’ve activated your online account, you’ll be able to manage your energy 24/7. You can log in to track the progress of the switching process, view your tariff documents, submit a meter reading and send us a message. Once we’ve started supplying your home, you’ll also benefit from being able to view and pay your bills online.
Setting up your Direct Debit - Once you have access to your online account you may notice that your Direct Debit doesn't appear to be set up. It can take us a few weeks to process it, while we do so there's nothing you need to do. We'll take care of setting this up.
Submit a start meter reading – You have five days before your start supply date (your supply start date is detailed in Your Energy Plan) to submit a start meter reading. If you do not send us your start meter reading then we will have to estimate your energy usage, which means you may pay more or less than you need to.
You’ve successfully switched to iSupplyEnergy – Once we’ve successfully processed your switch, we’ll let you know via email.
Will switching interrupt my energy supply?
No, your energy supply won’t be interrupted whilst switching suppliers.
How long does it take to switch?
It can take up to 21 days to switch your energy supply. Once your application has been accepted and your online account has been set up we will give you an exact date.
Why has my switch been objected to by my previous supplier?
If your current supplier has blocked or objected to your request to switch, then they should inform you of the reason why. They will tell you what you will need to do to resolve it. If they don’t provide you with this information, you will need to contact them as soon as possible.
Your previous supplier has the right to permanently block your request to switch if you do not follow their advice to resolve any reasons for their objection. Once resolved you may will need to contact us to request the switch again.
I owe my current supplier money, can I switch?
If you owe your current supplier money, they may stop you from switching until any debt is repaid.
Will I pay any exit fees to my current supplier?
Before switching check your current energy supplier's terms and conditions for information on how to end your contract with them. If you don’t, you may end up paying unexpected exit fees.