Complaints reports

Quarterly reports

 

Quarter Number of complaints received Number of complaints received per 100,000 customer accounts Number of complaints resolved Number of complaints resolved per 100,000 customer accounts % resolved at day + 1 % resolved at eight weeks
3 2019 1357 726 1347 720 39% 88%
2 2019 1395 741 1413 750 44% 89%
1 2019 1608 949 1754 1035 51% 82%
4 2018 1377 756 1596 875 40% 71%
3 2018 1023 500 1134 554 21% 59%
2 2018 1417 669 1142 540 19% 89%
1 2018 1312 630 1337 642 19% 87%
4 2017 1181 606 1213 621 13% 73%
3 2017 1138 627 1382 762 4% 72%
2 2017 1297 709 1158 633 3% 78%
1 2017 1353 872 1281 825 3% 79%
4 2016 1111 1415 903 1150 5% 79%
3 2016 913 1438 854 1345 11% 82%
2 2016 1014 1756 961 1664 15% 86%
1 2016 978 2034 902 1876 20% 85%
4 2015 782 1689 782 1689 18% 89%
3 2015 701 1502 688 1475 27% 88%

 

Our complaints process is governed by The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008

 

 

 

 

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