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How to renew

 

Renewing your energy plan is easy. You can do it online.

 

How do I renew my plan?

 

Seven weeks before the end of your energy plan, you will be sent a message with your renewal offer via your online account.

 

A new button will appear on Your Energy Account page. It will ask you to Enter Your New Fixed Rate Contract. Click this button to view the details of the renewal offer. If you’re happy to go ahead, follow the onscreen instructions to proceed.

 

If you’d prefer to speak to us about your renewal options, please contact us

 

 

What happens to my account balance when I renew?

 

When you renew, the account balance from your expiring energy plan will transfer to your new plan.

 

At the end of your plan, we’ll ask you to submit a final meter reading so we can calculate a final bill, which will tell us your account balance. If you don’t provide a meter reading, your final bill will be based on an estimated reading.

 

If you have credit on your account and would like a refund, please contact us. Any credit on your account can be used to reduce your Direct Debit. If the transferred balance is debt, your new Direct Debit will increase. 

 

 

What happens if I don’t renew?

 

If you don’t renew your contract or switch to another supplier, you will be put onto our standard variable rate at the end of your plan. A standard variable rate plan will usually cost more than a fixed energy plan. We recommend that you renew to take advantage of lower prices by logging in to your online account 

 

 

Can I upgrade my energy plan before my renewal date?

 

If you are currently on a 12-month fixed term plan, you can upgrade to a longer-term plan and you won’t pay any exit fees.

 

 

I've renewed but my Direct Debit has increased, why?

If you accept your new plan in the last 14 days of your contract, your first payment may be higher. We've increased your Direct Debit to cover you falling on to our variable tariff. This process starts before the end of your existing plan because of the time it takes to change a Direct Debit. The increase will only be your first payment. Any credit will show on your statement.