If you're experiencing a power cut, please call 105 or if you smell gas call 0800 111 999...
What should I do if there’s a power cut or I smell gas?
If you have a power cut, call 105.
This is a free service and you can call the number from most landlines and mobile phones. You will be put through to your Network Operator, the company that manages the network connecting electricity to homes and businesses in your area.
You can also call 105 if you spot damage to electrical power lines and substations that could put someone in danger.
If there's a serious immediate risk, also call the emergency services.
If you can smell gas, don’t use any electrical equipment. Turn off your gas supply at the tap located near to your gas meter. Open all doors and windows. Leave the property. Once you’re safely away from the property use a mobile phone to call the National Gas Emergency number 0800 111 999.
You can also call the National Gas Emergency number if you think your gas appliance is emitting carbon monoxide or wish to report a fire or explosion related to a gas supply.
Who should I contact when there's a problem with my meter?
If you're experiencing a problem with your meter please email [email protected].
Outside of our opening hours of Monday to Friday, 9am-5pm, you can call our third-party meter operator, Providor on 0333 016 5296 and select Option 2. Their phone lines are open Monday to Friday 5pm - 8pm, Saturday 8am - 6pm and Sunday or bank holidays 9am - 5pm. In emergencies, Providor offer a 4 hour call out.