Emergencies

 

What should I do if there’s a power cut or I smell gas?

 

Electricity

 

If you have a power cut, call 105.

 

This is a free service and you can call the number from most landlines and mobile phones. You will be put through to your Network Operator, the company that manages the network connecting electricity to homes and businesses in your area.

 

Alternatively, you can contact your Distribution Network Operator directly. Use the Energy Networks Association to find their contact information.

 

You can also call 105 if you spot damage to electrical power lines and substations that could put someone in danger.

 

If there's a serious immediate risk, also call the emergency services.

 

 

Gas

 

If you can smell gas, don’t use any electrical equipment. Turn off your gas supply at the tap located near to your gas meter. Open all doors and windows. Leave the property. Once you’re safely away from the property use a mobile phone to call the National Gas Emergency number 0800 111 999.

 

You can also call the National Gas Emergency number if you think your gas appliance is emitting carbon monoxide or wish to report a fire or explosion related to a gas supply.

 

 

Who should I contact when there's a problem with my meter?

 

If you're experiencing a problem with your meter please contact us. Our phone lines are open Monday - Friday, 9am - 5pm.

 

Outside of our opening hours, you can call our third-party meter operator, Lowri Beck on 0845 6589 655. Their phone lines are open Monday to Friday 8am - 8pm, Saturday 8am - 6pm and Sunday or bank holidays 9am - 5pm. In emergencies, Lowri Beck's response times are Monday to Friday 3-hour call out and Saturday/Sunday/Bank Holiday 4-hour call out.

 

Alternatively, if your meter point administration number starts with 17 please call Hyde on 0345 601 0017. You can find your meter point administration number on your bill. 

 

 

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