Customer support

Customer support


What is the Priority Services Register?


The Priority Services Register (PSR) is a confidential register of customers who need extra help due to specific circumstances, for example if your retired, disabled or have a long-term ill health issue.


Inclusion on the PSR, enables customers to access a number of additional free services:


- Password scheme to protect your security

- Third party representative for correspondence

- Provision of quarterly meter readings

- Moving Prepayment meters to improve accessibility


We also use the PSR to identify customers who may need additional help if there’s an emergency, such as loss of supply, and to provide additional help in the case of a planned interruption to their supply. If you rely on mains electricity to power vital medical equipment in your home, it’s very important you let us know so we can make arrangements to support you.


PSR customers who have a hearing, speech or visual impairment can be provided with a range of services appropriate to their needs, e.g. a textphone (minicom) or Text Relay service, as well as meter readings and bills delivered in Braille, large print, audio tape or via a telephone call.


If you meet the eligibility requirements, you can ask to be added to our PSR via your online account messaging service or by calling us on 01202 612161 or 0330 2020298 (local rate).



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