If you wish to change to another energy supplier, you will need to initiate the switch.
Your new supplier will confirm the date when your supply will switch. On that day, we’ll need a meter reading from you so that we can produce your final bill. This can take up to six weeks.
Your final bill
If you have a traditional meter, you’ll need to manually submit a meter reading. If you have a smart meter, you won’t need to do anything. Once the Meter Reading Agency has validated your final meter reading, we’ll calculate and produce your final bill. We advise you not to cancel your Direct Debit until after your final bill has been settled.
Please note some suppliers don’t support all smart meters. Your smart meter may lose its smart features and operate in traditional mode when your new supplier starts.
If you have a fixed price plan with iSupplyEnergy and leave before receiving our renewal email, a cancellation fee of £30 per fuel will be added to your final bill.
If you’re supplied on our standard variable rate tariff, no cancellation fees apply.
If there’s something to pay
If there is a balance on your account, you’ll need to make a payment. If you have a Direct Debit set up, we advise you not to cancel it until after your final bill has been settled. You can also pay using a credit or debit card in your online account.
If your account is in credit when we produce your final bill, a refund will be issued to you. Refunds can take up to 10 working days to process plus a further five days to show in your bank account.