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Cancelling your Plan

How do I cancel within the cooling off period?


You have the right to cancel your new contract within 14 days of signing up for your online account. You don’t need to provide a reason. There is no exit fee for cancelling within the cool off period.


How do I cancel my plan?


You need to let us know you want to cancel your contract. Our contact information is found below. If you wish, you can use our cancellation form.


How do I contact you?


Email: [email protected]



iSupplyEnergy Ltd

Richmond House

Richmond Hill





Will I pay a fee if I cancel?


If you cancel your contract after the 14-day cooling off period, we will charge an exit fee per fuel.