Our phone lines are open Monday to Friday, 9am -5pm. You can call our Customer Service Team on 0330 2020298 (local rate) and they will help with any queries you may have regarding your Prepayment Meter. During our out of office hours, you can contact our third party meter operator, Lowri Beck, who provide many helpful services for Prepayment Meters.
For queries relating to electricity prepayment meters, please call 0845 6589655.
For queries relating to gas prepayment meters, please call 0845 1245366.
For emergencies, Lowri Beck’s callout times are as follows:
Electricity Prepayment Meters
Gas Prepayment Meters
If you would like to have a Prepayment Meter fitted, there will be a charge for doing so. For customers that are having difficulty paying for their energy, we recommend our Prepayment Meter tariff, as it is a great way to keep on top of your bills.
Please visit the Additional Charges section on our website for further information on Prepayment Meter installation costs.
For more information about your Prepayment Meter, please click here.