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Moving home


If you're moving home please contact us with your account number, the date you moved out, a final meter reading and your new address...


Moving out


If you’re moving out of a home that we supply, please contact us with the following information:


- Your account number

- The date you moved out or are due to

- A final meter reading on the date you move out

- Your new address


If you’re renting:


- The landlord or letting agent’s name and their contact details


Moving in


If you've moved into a home that we're already supplying, your account would have already been set up and you'll be automatically placed on our standard variable rate. 


Please contact us and we'll update your contact details.


Submitting a final meter reading


On the day you move out of your home, please contact us to submit a final meter reading. This reading will be validated, which can take up to five days after we receive it. We will then produce your final bill and process any refunds that are due. Refunds can take up to 10 working days to be issued. You will also need to allow up to five days for the money to show in your bank account.


Moving home with a fixed energy plan


If you’re moving home within your fixed contract, an early termination fee will be applied. Unless you’re in the last 49 days of your fixed term contract.