Can I get a refund if my account is in credit?
Yes, although how we process your request depends on your circumstances. Different refund policies apply if you’re continuing to be supplied by us, switching to a new supplier or moving home.
How do I request a refund?
Staying with iSupplyEnergy
If you have credit on your account and would like a refund, message us via your online account to request it. We will be more than happy to check if you’re entitled to a refund.
It can take up to 10 working days to process a refund and a further five days for the money to show in your bank account.
If you’re switching energy supplier, you don’t need to request a refund. If your final bill shows your account is in credit, we will automatically refund the balance to you.
Your final bill is calculated when we have confirmation of your final meter readings and a supply start date from your new supplier. This can take up to 6 weeks.
Refunds can take up to 10 working days. The money may take a further five days to show in your bank account.
Please let us know that you’re moving by calling our moving home specialists on 0330 2020 373 or sending us a message via your online account.
Once we’ve validated your final meter reading and calculated your final bill, we will process a refund if you’re in credit. Refunds can take up to 10 working days and a further five days for the money to show in your bank account.