Making a payment

How do I pay my bill?

 

There are lots of different ways to pay your bill.

 

Setting up a Direct Debit

 

Setting up a Direct Debit ensures that your bill is paid on time taking away any hassle of remembering to pay or incurring a late payment fee. It’s also a safe and secure way of paying as you’ll be covered by the Direct Debit Guarantee.

 

You may have set up a Direct Debit when you opened your account. If not, you can set one up via your online account or by contacting us. You can edit your Direct Debit in the same way, for example if you want to pay using a different bank account.

 

Direct Debit Guarantee

 

When paying by Direct Debit you’re automatically protected for:

 

- Your bank will immediately pay you back if an incorrect payment is taken

- Notification if the date or Direct Debit amount changes

 

Find out more about the Direct Debit Guarantee

 

Recalculate your Direct Debit

 

Recalculating your Direct Debit will change the amount you pay to be more in line with the energy you’re using. Doing this helps to avoid any unexpected costs at the end of your energy plan.

 

To recalculate your Direct Debit please submit an up to date meter reading via your online account and contact us.

 

Find out more about recalculating your Direct Debit amount 

 

Credit or debit card

 

If you want to pay using a credit or debit card, we need to receive your payment within 14 days of issuing your bill.

Log in to your online account and select Make Credit/Debit Card Payment in the blue control panel on the right-hand-side of the page.

Alternatively, call us on 0330 202 0298 to make a payment.

 

Standing order and bank transfer

 

You can make regular, non-varying payments to us with a standing order. You need to set this up with your bank using our bank account details.  

Bank Account Name: iSupplyEnergy Limited

Bank Name: Nordea Bank London

Sort Code: 40-48-78

Account Number: 47939001

You can also use our bank details to transfer payments from your bank account into ours.

Please ensure all payments include your Customer ID followed by either 'ELEC' or 'GAS', for example ABCD1234 ELEC or ABCD1234 GAS, so that we know it’s from you.

 

Pay by cheque

 

You can pay us by cheque.

Make your cheque out to iSupplyEnergy Limited and post it to:

iSupplyEnergy
Richmond House
Richmond Hill
Bournemouth
BH2 6EZ

On the back of your cheque, please write your Customer ID followed by either 'ELEC' or 'GAS', e.g. ABCD1234 ELEC or ABCD1234 GAS, so that we know it’s from you.

Need more help?

Our frequently asked questions are updated on a monthly basis.
If you have any suggestions on how we can improve our topics please contact us.

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