Help

This page contains information on emergencies, electricity and gas meter readings, electric and gas meters and how to switch energy supplier.

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Gas or Electricity Emergency

What to do in the event of an emergency:

Gas

If you think you can smell gas please call the National Gas Emergency Number:

0800 111 999

Also call this number if you:

  • Think a gas appliance is giving off carbon monoxide
  • Wish to report a fire or explosion related to a gas supply

Electricity

If you have a power cut, call:

105

You will be put through to your local electricity network operator who manage the cables, wires and substations that bring the electricity into homes and businesses in your area. You can also contact your network operator directly by phone, their website or use the National Grid to find our your local network operator's phone number.

105 is a free service for people in England, Scotland and Wales, and you can call the number from most landlines and mobile phones. It doesn't matter who you choose to buy your electricity from - anyone can call 105.

You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there's a serious immediate risk, call the emergency services too.

To find out more, visit powercut105.com

For more information on what to do in an emergency, click here