How can we help you?

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Frequently Asked Questions

 

I'm moving home, what do I need to do?

How can I save money on my energy bills?

How do I read my meter?

Can I switch to you with a smart meter?

What should I do if there’s a power cut or I smell gas?

 

Topics

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Need more help?

Did you know that the majority of issues can be solved online?

It’s the quickest way to find the answers you’re looking for - simply select from the topics above and choose from one of the options available.

 

If you're unable to answer your question from the topics log in to your online account and message us your query.

We recommend using our online messaging but if you’d still rather speak to us, call us on:

 

Customer Service - 0330 202 0298

(bills, meter readings, credits, refunds or problems with your account)

 

Sales Support - 0330 202 0373

(renewals, moving home or switching)

 

Our frequently asked questions are updated on a monthly basis.

If you have any suggestions on how we can improve our topics please contact us.

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