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Frequently Asked Questions


I'm moving home, what do I need to do?

How can I save money on my energy bills?

How do I read my meter?

Can I switch to you with a smart meter?

What should I do if there’s a power cut or I smell gas?



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We recommend using our online messaging but if you’d still rather speak to us, call us on:


Customer Service - 0330 202 0298

(bills, meter readings, credits, refunds or problems with your account)


Sales Support - 0330 202 0373

(renewals, moving home or switching)


Our frequently asked questions are updated on a monthly basis.

If you have any suggestions on how we can improve our topics please contact us.

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