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Get ready for smart


Reducing the UK’s carbon emissions to ‘net zero’ will take a revolution. Every part of how we generate, distribute and use energy must change. Having a smart meter in your home is part of that big picture. It will provide the information the country needs to use its fossil fuel free energy resources effectively.


There are direct benefits for you too. You’ll never have to go out of your way to read your meter and submit readings. Your bills will always be accurate. You’ll be able to monitor your energy use and make adjustments to minimise your bills. Your life will be simpler and you’ll gain a powerful tool to control your own carbon impact.




Our smart meter roll out


We remain fully committed to rolling out smart meters to customers.


Last year, we reactivated some of our customers’ first generation smart meters that were running in traditional mode after an energy supplier switch. This year, we’ll begin installing second generation smart meters for customers. Our pilot programme begins soon and once we have its results, we’ll start contacting customers to schedule an installation.


If you want to be among the first to have a new second generation smart meter installed, please click on the button below to let us know you want to join our waiting list.

If you would like to find out more about smart meters, then please visit our help hub or call us on 0330 2020 298 (local rate).


We follow the Smart Metering Installation Code of Practice (SMICoP), which means that we give you all the right information and support throughout the smart meter installation process.