Did you know that the majority of issues can be solved online? Visit our help hub to find out more.
Emailing us
For queries regarding your account email:
Writing to us
You can write to us at:
iSupplyEnergy
Richmond House
Richmond Hill
Bournemouth
Dorset
BH2 6EZ
If you're experiencing a power cut call 105 or smell gas call 0800 111 999.
To find out what to do when there's a problem with your meter please visit our customer support page.
Complaints
We’re sorry to hear that you’re unhappy, tell us what’s happened so we can fix it. Our complaints process explains what to do.