Did you know that the majority of issues can be solved online? Visit our help hub to find out more.
For queries regarding your account email:
Writing to us
You can write to us at:
If you're experiencing a power cut call 105 or smell gas call 0800 111 999.
To find out what to do when there's a problem with your meter please visit our customer support page.
We’re sorry to hear that you’re unhappy, tell us what’s happened so we can fix it. Our complaints process explains what to do.