Did you know that the majority of issues can be solved online? Visit our help hub to find out more.
If you're an existing customer you can message us. No hold music your query is sent straight away.
If you're experiencing a power cut call 105 or smell gas call 0800 111 999.
To find out what to do when there's a problem with your meter please visit our customer support page.
Alternatively, you can contact us by:
Calling us
For queries regarding bills, meter readings, credits, refunds or problems with your account call
Customer Service - 0330 202 0298
(UK local call rate, open Monday to Friday, 9am-5pm excluding Bank Holidays)
For queries regarding renewals, moving home or switching to iSupplyEnergy call
Sales Support - 0330 202 0373
(UK local call rate, open Monday to Friday, 9am-5pm excluding Bank Holidays)
Writing to us
You can write to us at:
iSupplyEnergy
Richmond House
Richmond Hill
Bournemouth
Dorset
BH2 6EZ
Complaints
We’re sorry to hear that you’re unhappy, tell us what’s happened so we can fix it. Our complaints process explains what to do.