Contact us

 

Did you know that the majority of issues can be solved online? It’s the quickest way to find the answers you’re looking for - go to our help page to find out more.

 

 

Call us

 

For queries regarding bills, meter readings, credits, refunds or problems with your account call

 

Customer Service - 0330 202 0298

(UK local call rate, open Monday to Friday, 9am-5pm excluding Bank Holidays)

 

For queries regarding renewals, moving home or switching to iSupplyEnergy call 

 

Sales Support - 0330 202 0373

(UK local call rate, open Monday to Friday, 9am-5pm excluding Bank Holidays)

 

 

Write to us

 

You can send us a secure message via your online account, outlining your questions or queries. Once you log in to your account, go to Your Messages.  

 

Alternatively, you can write to us at:

iSupplyEnergy
Richmond House
Richmond Hill
Bournemouth
Dorset
BH2 6EZ

 

 

Emergencies

 

If you're experiencing a power cut call 105 or smell gas call 0800 111 999.

 

To find out more about what to do in an emergency please visit our customer support page.  

 

 

Complaints

 

We’re sorry to hear that you’re unhappy, tell us what’s happened so we can fix it. Our complaints process explains what to do.

Switch today to start saving on your energy bills