Did you know that the majority of issues can be solved online? It’s the quickest way to find the answers you’re looking for - go to our help page to find out more.
Call us
For queries regarding bills, meter readings, credits, refunds or problems with your account call
Customer Service - 0330 202 0298
(UK local call rate, open Monday to Friday, 9am-5pm excluding Bank Holidays)
For queries regarding renewals, moving home or switching to iSupplyEnergy call
Sales Support - 0330 202 0373
(UK local call rate, open Monday to Friday, 9am-5pm excluding Bank Holidays)
Write to us
You can send us a secure message via your online account, outlining your questions or queries. Once you log in to your account, go to Your Messages.
Alternatively, you can write to us at:
iSupplyEnergy
Richmond House
Richmond Hill
Bournemouth
Dorset
BH2 6EZ
Emergencies
If you're experiencing a power cut call 105 or smell gas call 0800 111 999.
To find out more about what to do in an emergency please visit our customer support page.
Complaints
We’re sorry to hear that you’re unhappy, tell us what’s happened so we can fix it. Our complaints process explains what to do.