Standards of Conduct – Treating Customers Fairly Statement
Our regulator, Ofgem, has asked all energy suppliers to comply with a new licence condition called Standards of Conduct. This states that suppliers should treat their customers fairly and behave in an honest and transparent way.
We believe that iSupply Energy does operate its business in a fair, honest, transparent, appropriate and professional way.
However, it is hard to get things right all the time so we’ll do our best to put things right for you as quickly as possible.
We aim to make our prices and bills, the verbal and written communication we have with you, as easy to understand and with your best interests in mind.
If you do have a problem with our service, one of our Customer Service Agents will try to resolve this with you as soon they can. Our Agents are trained and knowledgeable but if we make a mistake and are unable to resolve it immediately, we have ensured that you are aware of what steps are available to you and guide you to helpful links on our website. Our procedure for dealing with complaints can be found on our Complaints Procedure.