Privacy Policy

  1. Definitions and Interpretation

    In this Policy the following terms shall have the following meanings:

    means collectively an on-line facility personal to the User which contains the personal information, Payment Information and credentials used by Users to access Content and / or any communications System on the Web Site;
    means any text, graphics, images, audio, video, software, Data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
    means a small text file placed on your computer by us when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your account information. Further details are contained in our Cookie Policy;
    means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
    "Payment Information"
    means any details required for the purchase of Services from this Web Site. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
    means the goods and services as detailed in the Web Site from time to time;
    means any online communications infrastructure that we make available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
    "User" / "Users"
    means any third party that accesses or registers on to the Web Site and is not employed by us and acting in the course of their employment;
    "Web Site"
    means the website that you are currently using ( and/or any Web Site Service;
    "Web Site Service"
    means collectively any online facilities, tools, services or information that we make available through the Web Site either now or in the future;
    "we", "us", "our"
    means the iSupplyEnergy Limited, registered number 6053905, registered office at 37 Commercial Road, Poole, Dorset, United Kingdom, BH14 0HU;
    "you" / "your"
    means you, the User of this Web Site.
  2. About Us and this Privacy Policy

    iSupplyEnergy Limited ("We") are committed to protecting and respecting your privacy.

    This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting and/or registering with us you are accepting and consenting to the practices described in this policy.

    For the purpose of the Data Protection Act 1998 (the Act), the data controller is iSupplyEnergy Ltd, a company registered in England and Wales under Company Number 6053905 whose registered office is at 37 Commercial Road, Poole, Dorset, United Kingdom, BH14 0HU. Our main trading address is at Richmond House, Yelverton Road, Bournemouth BH2 6EZ. Our VAT number is 119139712.

    Our Data Protection Registration Number is Z2846477.

  3. Information we collect from you and about you and which we receive from other sources

    We may collect and process the following data about you:

    Information we collect from you.

    • You may give us information about you by filling in forms on our site (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide:

      • when you register with us,
      • if you subscribe to any of our services,
      • if you request a quote,
      • if you search for a product,
      • if you place an order on our site,
      • if you purchase an energy product from us,
      • during the course of us providing energy to you which will include the provision of information to third parties who assist us with this such as meter operators,
      • if you enter a competition, promotion or survey, and when you report a problem with our site.

      The information you give us may include your name, address, email address and phone number, financial and credit card information and information about your last electricity or gas supply contract.

    Information we collect about you.

    With regard to each of your visits to our site we may automatically collect the following information:

    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

    Information we receive from other sources.

    • We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
    • In some instances we may need to obtain information about you from third parties, for example, if we cannot contact you on the details you have provided or because you are a party to a deemed contract. We will comply with the Data Protection Act in obtaining such details.


    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy.

  4. How we use information we collect from you or about you from other sources

    We use information held about you in the following ways:

    How we use information you give to us.

    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, or where we are required by law or regulation to contact you (for example, where we must offer you the cheapest available tariff or send you a statement);
    • to enforce any contracts between you and us, for example, if you owe us any money;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the registration form);
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer;
    • to disclose to certain third parties as detailed in Section 4 below.

    How we use information we collect about you.

    We will use this information:

    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
    • to enforce any contracts between you and us, for example, if you owe us any money;
    • to disclose to certain third parties as detailed in Section 4 below.

    Information we receive from other sources.

    • We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
  5. Disclosure of your information to third parties

    We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

    We may share your information with selected third parties including:

    • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you including meter operators.
    • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
    • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
    • Credit reference agencies for the purpose of assessing your credit score and payment history information if you enter our debt collection process. This will affect your credit rating.

    We may also disclose your personal information to third parties:

    • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
    • If iSupplyEnergy Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
    • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
    • In order to enforce or apply our terms of use or terms and conditions of supply and other agreements which includes providing information to tracing agencies, carefully selected third parties to assist us with recovery of outstanding payments under your contract, for example as detailed in our Debt Recovery Process.
    • To protect the rights, property, or safety of iSupplyEnergy Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  6. Where we store your personal data

    • The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
    • All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  7. Your rights

    • You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting our Customer Service Team on 0330 2020298 or emailing
    • Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
  8. Access to information

    The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

  9. Changes to our privacy policy

    Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

  10. Contact

    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed our Customer Service Team on 0330 2020298 or emailing

    In this policy, any references to including, in particular or for example or any similar phrase will be an example of the general rule to which it relates and will not limit that general rule.