ABOUT THESE GUIDELINES
These guidelines support iSupply Energy’s Privacy Notice and adopt its definitions.
The guidelines are intended to ensure that iSupply Energy processes personal data in the form of customer records in accordance with the data protection principles, in particular that:
The Data Protection Officer (DPO) is responsible for overseeing these guidelines. Any questions about the operation of the guidelines should be submitted to the DPO.
LOCATION OF CUSTOMER RECORDS
Various departments in iSupply Energy holds customer records and can be contacted with any enquiries relating to your personal data.
You have rights in relation to your personal data - See Section 9 of our Privacy Notice.
KEEPING INFORMATION UP TO DATE
iSupply Energy needs to ensure that your personal details are up to date and accurate.
When you first register with iSupply Energy we record certain details about you as required in connection with dealing with an enquiry or entering into a contract with you and will collect further information about you as part of that process (see Section 2 of our Privacy Notice). In the event that any of these change you should inform Customer Services by calling 0330 2020298. You will be invited to review and update personal information on a regular basis.
These provisions are intended to complement the data subject rights referred to in Section 9 of our Privacy Notice.
GENERAL PRINCIPLES ON RETENTION AND ERASURE
iSupply Energy's approach to retaining customer records is to ensure that it complies with the data protection principles referred to in these guidelines and, in particular, to ensure that:
RETENTION AND ERASURE OF CUSTOMER RECORDS
iSupply Energy retains personal data of its customer on the basis of calculating retention periods in relation to the personal data that it holds.
The retention periods will be calculated on the basis of a retention formula which is based firstly on calculating when personal data is no longer needed for the purpose for which it was collected and then making certain adjustments from there to account for other legal reasons we might need to retain personal data and to take and set a margin which will be fixed by the business, which allows some reasonable “breathing space” to be able to deal with customer enquiries etc.