You have the right to cancel this contract within 14 days of your online sign-up without giving any reason. (Outside of this window your right to cancel this contract will fall within our General Conditions).
The cancellation period will expire 14 days after you receive our confirmation of Order as detailed in Condition 6.3 of our General Conditions.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. through our Online Messaging Service via your on-line account page, by phone, e-mail, fax or a letter sent by post). You may use the model cancellation form, but it is not obligatory.
To access your on-line account page log on to our website www.isupplyenergy.co.uk/AccountManagement/Login.aspx
If you contact us using your on-line account page, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by response through the on-line messaging service or by e-mail) without undue delay.
If you decide to inform us of your cancellation through a method other than your on-line account page then please do so using the following contact details.
Online Messaging Service:
Tel: 01202 612161
Fax: 01202 612165
Email: [email protected]
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse you without undue delay:-
We will make the reimbursement, where possible, using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.