Our charges consist of charges for energy supply as well as charges for failed payments and to carry out other services as detailed below. If any other services are required in relation to your account that are not listed below then please contact us.
| Reason for charge | Amount |
|---|---|
| Failed or returned Direct Debit payments | £10.00 per instance plus VAT |
| For cancelling Direct Debit instructions whilst in contract with iSupplyEnergy (subject to valid reason for cancelling DD) | £10.00 per instance plus VAT |
| Administration charge for pursuing late payment | £15.00 per reminder plus VAT |
| Invalid Indemnity Claim | £15.00 per claim plus VAT |
| Producing and issuing a paper copy bill/statement, contract or any other document requested by you | £3.60 per document plus VAT |
| Request for personal data held by iSupplyEnergy (Subject Access Request) | £10.00 plus VAT |
| Moving or changing a meter at your request | POA. Minimum £66.72 plus VAT |
| Check meter test/accuracy check | POA. Minimum £96.00 plus VAT |
| Meter disconnection/reconnection (fuse only) at your request | POA. Minimum £40.98 plus VAT |
| Meter disconnection/reconnection as a result of non payment | Warrant: Minimum £105 plus VAT Site visit: £60.00 plus VAT |
| Fitting a Prepayment Meter voluntarily | £126 inc. VAT |
| Fitting a Prepayment meter under warrant | Minimum £338 inc. VAT |
| Credit Card | 2.55% plus VAT |
| Debit Card | 35p plus VAT |
If you have an outstanding balance which is in arrears, please go to Making a Payment for more information on our payment methods and details.