General information

 

General conditions

This page outlines our terms and conditions for supplying energy. Once you have signed up for one of our energy plans we ask that you read these carefully. 

 

Website terms and conditions

View the terms and conditions for using our website. 

 

Privacy notice

We take the security of your personal information very seriously. This page informs you of how we look after your personal data when you visit our website. It also outlines your privacy rights and how the law protects you.

 

Accessibility

We're committed to ensuring that our website is widely accessible to all of our visitors, including those with visual, hearing, cognitive or motor impairments.  You find out more about how we do this here. 

 

Cookies

See our cookie policy. 

 

Sitemap

A sitemap is an outline of our website that's designed for visitors, to help you find what you're looking for when the site's main navigation isn't working for you. Our sitemap is designed with people in mind, so please use it if you're looking for something that's not listed in the navigation.

 

Personal data retention guidelines

These guidelines are intended to ensure that we process your personal data in accordance with data protection.

 

Treating customers fairly

This page outlines our commitment to treating our customers fairly and how we do this.   

 

Guaranteed standards

View our guaranteed standards of performance.  

 

Modern slavery statement

This is Vattenfall’s yearly statement on slavery and human trafficking following the introduction of the Modern Slavery Act.

 

Tariff information label

Compare our various electricity and gas tariffs. 

 

Default and variable charges

Compare our default and variable charges. 

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