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If you are a newly registered customer or a long term customer then you may find what you are looking for in the below "generic" list.

However, for a better service we urge our customers to login to their accounts and click on "Ask us a Question" or alternatively click here to login.

You will find questions and answers related to your account that don't appear below. Logging in also means that you are better able to track your enquiries which also provides you a better service.

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  • iSupplyEnergy's products, tariffs and payment types
    • What products (tariffs) does iSupplyEnergy offer?
    • What additional charges might be applicable?
    • What payment methods can I use to pay for electricity supplied by iSupplyEnergy?
    • Does iSupplyEnergy offer Gas?
    • Will my iSupplyEnergy electricity and gas contracts be combined?
    • How do I switch to iSupplyEnergy?
    • What is the cheapest way to switch to iSupplyEnergy?
    • Does iSupplyEnergy offer dual fuel contracts?
    • Does iSupplyEnergy support Prepayment meters?
    • Which Prepayment meters does iSupplyEnergy support?
    • Does iSupplyEnergy offer Feed in Tariffs (FITS)?
    • What is a 'smart' meter?
    • Does iSupplyEnergy offer 'smart' meters?
  • How do iSupplyEnergy customers manage their accounts?
    • How do iSupplyEnergy Customers manage their accounts?
    • What does an iSupplyEnergy Customer have to do to manage their account?
    • What equipment do iSupplyEnergy Customers need to manage their accounts online?
  • How could I pay and how would my payments be calculated?
    • What payment methods can I use to pay for electricity supplied by iSupplyEnergy?
    • How will my direct debit payment plan be calculated?
    • When will my direct debit payments be payable?
    • What is winter weighting?
    • Will my direct debit payments be equal over the contract period?
    • What is the cheapest way to switch to iSupplyEnergy?
  • How do I transfer (switch) my energy supply to iSupplyEnergy?
    • What do I have to do to transfer (switch) my energy supply to iSupplyEnergy?
    • How long will it take to transfer (switch) my energy supply to iSupplyEnergy?
    • Will you contact my current supplier?
    • When will I receive my final bill from my current supplier?
    • Does any credit or debt I have with my previous supplier transfer over to my account with iSupplyEnergy?
    • What information do I need to register with iSupplyEnergy ?
    • What can I do if I’m having difficulty registering with iSupplyEnergy?
    • How do I find my annual consumption?
    • What is an MPAN and how do I find it for my address?
    • Can I cancel (end) my account (contract) if I’m not satisfied?
    • Can I switch to iSupplyEnergy if I have a 'Smart' meter?
    • What is a 'cooling off period'?
    • What is a 'smart' meter?
    • Does iSupplyEnergy offer 'smart' meters?
  • Can I cancel my contract if I'm not satisfied?
    • How do I cancel my contract (account) if I'm not satisfied?
  • Regulations, consumer rights & consumer support
    • How is iSupplyEnergy regulated?
    • What are my rights as an energy consumer?
    • What is a Tariff Information Label and why is it useful?
    • How could I make my bills cheaper?
    • Why do I have to take meter readings?
    • Why do I get an Annual Statement?
    • Where can I view the iSupplyEnergy Fuel Mix Disclosure?
    • What is the Government Energy Rebate?
    • What support is available to me as an energy consumer?
    • What is a credit check?
    • Will the credit check affect my credit score?
    • What happens if I have a low credit score?
    • Do you credit check prepayment meter customers?
    • Who carries out the credit check?
    • I think that the result of my credit check is wrong?
  • What is winter weighting?
    • What is winter weighting?
  • What is the Government Electricity Rebate?
    • What is the Government Energy Rebate?
  • Feed-In Tariff Scheme (FITs)
    • What is the Feed in Tariff Scheme (FITS)?
    • Do I need to change my electricity supply to you?
    • How do I register for the Feed-In Tariff scheme (FITs)?
    • What is my eligibility date (from when my FITs payments will start)?
    • When is my next FITs meter reading due?
    • How do I provide you with my quarterly meter reading?
    • Can my start meter reading start from zero?
    • Why do you need a photo of my meter?
    • I have sent in all my pre-registration documents. What happens next?
    • I have returned my FITs summary to iSupplyEnergy. What happens next?
    • How does the export tariff work/how was my payment calculated?
    • How and when can I expect my next FITs payment?
    • Can my payment be offset against my electricity bill?
    • What if I want my FITs payments to be made to another person?
    • What is an EPC?
    • Why do I need an EPC if I am having solar panels fitted?
  • How do I make a complaint?
    • How do I make a complaint?
    • Why is it important to follow iSupplyEnergy's complaints procedure?
  • I have left iSupplyEnergy
    • When will I get my final bill?
    • When do I need to submit my final meter reading?
    • Can I transfer my credit/debit to my new supplier?
    • When will I receive my refund (if applicable) after leaving iSupplyEnergy?
    • Why is iSupplyEnergy objecting to me transferring to another supplier?
    • I have left iSupplyEnergy, can I still access my online account, bills and statements?
  • Prepayment Meters
    • Can I take my key to a new property?
    • Do I still need to credit the meter if I am away from home or when there is minimal use?
    • How is debt collected by the Prepayment meter?
    • What happens if my Gas card is faulty or I lose my Gas card?
    • What happens if my key is faulty or I lose my key?
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