Contact Us

Before contacting us you may want to look at our frequently asked questions (FAQs) to see if your question is answered there.

If you can't find the answer you're looking for in the FAQs and are an existing customer please use the online messaging service in your secure online account page to send us a message: Log In.
Otherwise please use the online enquiry form at the bottom of this page to get in touch.

Our Customer Support Centre is open between 9am and 5pm Monday to Friday, excluding public and bank holidays.

If you want to switch to iSupplyEnergy

Please click on the Quote Now button to get a quote and sign-up online.
If you have any questions you would like to ask please contact us.

New and existing customers

If you are an existing customer please use the online messaging service in Your Account to get in touch. Otherwise, please use the online enquiry form at the bottom of this page to send us a query.

Moving home

If you are moving home then please use the online messaging service in Your Account to transfer your electricity supply to your new home.

Emergencies

If you have a problem with your electricity supply (such as a power cut) you will need to contact your local network operator.
To find out the correct emergency number for your area please use our Emergency Number Lookup.

Write to us

iSupplyEnergy
Richmond House
Richmond Hill
Bournemouth
Dorset
BH2 6EQ

Complaints

If you are not happy about our service or something we have done then please let us know by contacting us. Our complaints procedure explains what will happen when you make a complaint.

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How can we help?

Please check our FAQs or follow the links below to get in touch

help agent questions

Frequently Asked Questions

help agent enquiry

Online Sales Assistance

help agent telephone

Sales Assistance

0330 2020298

UK local rate call


Monday to Friday 9:00-17:00
Excluding Bank Holidays