Making a payment

Direct debit

If you have chosen to make payment by Direct Debit you will have completed the Direct Debit set up process. Your first payment will be made on or around your supply start date.

Please note iSupply Energy reserve the right to change your Direct Debit amount if your usage changes whilst you are with us. If your direct debit needs to increase we will inform you 7 days prior to the increased payment being taken.

Pay by standing order

To set up a Standing Order you will need to liaise directly with your bank using our account details below. Note that you will need to set up the standing order for the dates and amounts as stipulated by the ‘Payment Schedule’ of your ‘Energy Payment Plan’.

Bank Account Name: iSupplyEnergy Limited
Bank: Lloyds
Sort Code: 30-80-89
Account Number: 26768560

Please note iSupply Energy will monitor your usage whilst you are with us. If your usage changes we will contact you to decrease or increase your Standing Order. Note failure to pay the new amount may lead to additional charges being applied.

Paying by Credit/Debit cards

  1. Log in to your online account.
  2. In the blue control panel on the right hand-side of the page, select 'Make Credit/Debit Card Payment.'
  3. Follow the onscreen instructions to proceed with making a payment.

To make payment over the phone:

You can call us on 01202 612236 to make a payment via Credit card or Debit card. Please have your card details ready and your account reference. If you have both fuels with us then please let us know which one you are paying.

Payment Terms

Please note that you will have 14 days from the date the bill was issued to make payment. As you may be charged fees for making late payments we strongly recommend that you make payment immediately on receipt of your bill.

Pay by BACS online transfer

To make a BACS online transfer simply input our account details using your banks online transfer service.

Bank Account Name: iSupplyEnergy Limited
Bank: Lloyds
Sort Code: 30-80-89
Account Number: 26768560

To enable us to allocate the payment to your account, please ensure that your Customer ID followed by either 'elec' or 'gas' as the payment reference e.g. ABCD1234gas / ABCD234elec

Payment Terms

Please note that you will have 14 days from the date the bill was issued to make payment. As you may be charged fees for making late payments we strongly recommend that you make payment immediately on receipt of your bill.

Pay by post

We do accept cheques and these must be made payable to iSupplyEnergy Limited. They can be sent to the following address:

iSupplyEnergy
Richmond House
Richmond Hill
Bournemouth
BH2 6EZ

To enable us to allocate the payment to your account, please ensure that you write your Customer ID followed by either ‘elec’ or ‘gas’ on the blank side of the cheque e.g ABCD1234gas / ABCD1234elec

Payment Terms

Please note that you will have 14 days from the date the bill was issued to make payment. As you may be charged fees for making late payments we strongly recommend that you make payment immediately on receipt of your bill.

Customer Service

0330 202 0298

  • UK local call rate
  • 9am - 5pm
  • Monday to Friday, excluding Bank Holidays