Before contacting us you may want to look at our
frequently asked questions
(FAQs) to see if your question is answered there.
If you can't find the answer you're looking for in the FAQs and are an existing customer please use the online messaging service in
your secure online account page to send us a message: Log In.
Otherwise please use the online enquiry form at the bottom of this page to get in touch.
Our Customer Support Centre is open between 9am and 5pm Monday to Friday, excluding public and bank holidays.
If you want to switch to iSupplyEnergy
Please click on the Quote Now button to get a quote and sign-up online.
New and existing customers
If you have any questions you would like to ask please contact us.
If you are an existing customer please use the
online messaging service in Your Account to get in touch.
Otherwise, please use the online enquiry form at the bottom of this page to send us a query.
If you are moving home then please use the
online messaging service in Your Account to
transfer your electricity supply to your new home.
If you have a problem with your electricity supply (such as a power cut) you will need to contact your local network operator.
Write to us
To find out the correct emergency number for your area please use our
Emergency Number Lookup.
If you are not happy about our service or something we have done then please let us know by contacting us.
Our complaints procedure explains what will happen when you make a complaint.