Meters and Meter Readings

Reading your meter

We’ve tried to keep this guidance as easy to understand as possible, but your meter may still look different or show different rate names than our examples below.

Electricity Meters

There are two types of meters: digital and dial. These are split into single rate and two rate (dual) meters.

Digital Meters

Single rate digital meter

Write down the numbers left to right, including any zeros at the beginning (you can ignore any numbers in red or after the decimal point). You will need to enter the meter reading in the ‘New Reading’ box on your online account.

Two-rate digital meter

If you have a two-rate meter, also known as a dual rate meter, Economy 7 or Economy 10 meter, you will have two rates displayed; one for the day and one for the night.

  • Day/Normal/Rate 1 reading shows the electricity you’ve used at peak times during the day; and
  • Night/Low/Rate 2 reading shows the electricity you’ve used at off-peak times.

'Low' or off-peak readings normally count for the electricity used during the night – the actual 7 or 10 hours that are clocked as off-peak will depend on your meter setup. For example, Economy 7 meters normally record electricity used between midnight and 7am as off-peak. The meter should switch to the normal rate at 7am and record the electricity usage until midnight when it switches to the low rate again.

So, if you take a low reading at 7am and again at 7pm, it should not have changed because the electricity used within this period will have been clocked onto your day/normal reading.

Whatever time you decide to take the reading, it does not matter whether one has not changed for a while. Write both sets of numbers down from left to right, including any zeros at the beginning. You can ignore the numbers in red or after the decimal point, as we do not need these.

Dial Meters

Dial meters are slightly trickier to read. You need to focus on the position of the pointers and the way they move.

Read the dials from left to right, starting with the highest-numbered dial (10,000 in this example). Write down the numbers from left to right, including any zeros (ignore any red dials).

This example would read as follows:

10,000 = 6
1,000 = 7
100 = 1
10 = 3
1 = 8

If the pointer is between two numbers, write down the lowest number. This is not necessarily the number the pointer is closest to. If the pointer is between 4 and 5, you should write down 4, even if the pointer is closer to 5. If the pointer is sat over the 4 and the next dial (to the right) is between 9 and 0, you would write down 3 for the dial to the left.

Gas Meters

There are three types of gas meter: digital metric, imperial and dial meters.

Digital Metric Meters

Write down the numbers left to right, including any zeros at the beginning (you can ignore any numbers in red or after the decimal point). You will need to enter the meter reading in the ‘New Reading’ box on your online account. The meter reading for this example would be 05249.

Imperial Meter

Write down the four numbers left to right, ignoring any numbers in red. You will need to enter the meter reading in the ‘New Reading’ box on your online account. The meter reading for this example would be 3682.

Dial Meter

Dial meters are slightly trickier to read. You need to focus on the position of the pointers and the way they move.

Read the dials from left to right, starting with the highest-numbered dial (1 Million in this example). Write down the numbers from left to right, including any zeros (ignore any red dials).

If the pointer is between two numbers, write down the lowest number. This is not necessarily the number the pointer is closest to. If the pointer is between 4 and 5, you should write down 4, even if the pointer is closer to 5. If the pointer is sat over the 4 and the next dial (to the right) is between 9 and 0, you would write down 3 for the dial to the left.

Remember each dial turns the opposite way to the one before, so make sure you know which way they are turning.

Time Tests

If you have a two-rate (dual) meter, and you are unsure which rate is day and which is night, you can do a time test.

To perform a time test, take a reading in the morning after 08:00 to make sure you are not in the night period. Try and use some appliances that use a lot of electricity, such as your washing/drying machine, kettle etc.

Take a new reading during the afternoon around 14:00. Only one of the readings on your meter should have changed. The one that has will be your day reading. The other reading on your meter should be the same as it was during the morning, so this should be your night reading.

If you are not at home during the day, you can complete the time test between 23:00 and 07:00. The reading that changes between these times will be the night reading.

Submitting meter readings

We ask customers to submit meter readings either monthly or quarterly, depending on their contract and tariff. The more times you submit a meter reading, the better, as this ensures you are accurately billed for the energy you have used. Customers will be notified when a meter reading is due.

Electricity meter readings can be submitted every five days; however, we ask for electricity meter readings monthly or quarterly. Gas meter readings can only be submitted once a month. Our automated systems will only accept one gas meter reading per month, any others will not be used and will be rejected.

To submit a meter reading:

  1. Log into My Account.
  2. Select Your Electricity Readings or Your Gas Readings.
  3. Select the meter reading date, and click Next.
  4. Enter your meter readings as you recorded them and click Submit Meter Reading.

To view previously submitted meter readings, log into My Account, select Your Electricity Readings or Your Gas Readings, and click on Meter Readings History.

Once you have your meter readings, you can submit them via My Account.

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