Default and Variable Charges

Our default rate is applicable where no formal contract exists to supply energy to that particular property. Our standard variable rate is applicable where customers have not renewed their iFixed term product and are now outside the fixed term period (These rates are subject to change and therefore can vary).

What is an MPAN core?

Do you have Economy 7?

If you are a new or existing customer that would like to switch to our variable rate, please get in contact with our customer service team on 0330 202 0298 Monday to Friday 9am to 5pm. They will be able to assist you with the switching process and advise you on what happens next.

Alternatively, you can send us a message requesting to be placed onto a variable rate:

New customers:

Existing customers:

Sales Support

0330 202 0373

  • UK local call rate
  • 9am - 5pm
  • Monday to Friday, excluding Bank Holidays
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